First, I apologize to the Kuoda team for taking so long to write this.
From beginning to end, a great experience. Celine took care of all of our arrangements. She patiently answered all questions, and made several changes to accommodate us.
I cannot remember the name of our guide, but she was thorough and helpful. Alex, the Customer Service manager was exceptional! He checked in with us to ensure all was okay. My friend became ill when we reached Machu Picchu and wasn’t really better until we were in Cusco. Constant offers to bring a doctor or other supplies were very comforting. I had an issue with towels I ordered from a hotel at the end of the trip, and Alex was responsive and supportive.
Their guidance regarding what we should see in Cusco, The Sacred Valley, and Machu Picchu was excellent, and the variety of experiences was memorial.
A million thanks to Kuoda.