My friend and I booked a private tour to Peru in early June with Kuoda after reading the many raving reviews online. We were extremely happy with everything that was arranged and organized by the company from the minute we arrived until the last day we returned home.
All our tour guides, drivers, and hosts were extremely attentive and took great care of us all along the way. Because of not so pleasant weather on our 1st day upon arrival at Machu Picchu, we made last minute request to delay our departure so we could spend more time at the site. This required an exchange of our train tickets on a Sunday afternoon when the ticket office was not opened. Our request was being dealt with efficiently before 8 a.m. the following day and we did not even have to lift a finger. Our tour guide, Santiago, was extremely knowledgeable and passionate about the history and we learned so much from spending 5 full days with him. On the last day in Cusco, the owner, Mery, even purposely came down to our hotel to meet and greet us. Our trip was so unforgettable not only because of the amazing sites we visited, but also because of Kuoda’s exceptional and outstanding customer service. I have no reservation in recommending them to anyone interested to visit Peru. My sister and I are planning to visit Easter Island and will definitely use their service again.
P.S. While on my trip I carelessly left behind a special brochure given to the Hiram Bingham train passengers from Cusco to Machu Picchu. After I returned home, I mentioned to Marina who helped book the whole trip for us. Not really expecting anything, I was pleasantly surprised when Marina emailed me a couple of days ago telling me that they have sent a replacement copy via email to me in Canada. If this is not exceptional customer service, I have no idea what else would be! Thanks again Kuoda for everything!