Maximizing Flexibility in your Travels
Since the beginning of the current situation, Kuoda Travel has been committed to being vigilant and flexible in our approach to travel, providing guests both flexibility and security.
Because of this, we have updated booking terms pertaining to the current situation, which will maximize flexibility as much as possible. This set of terms will remain in place until such time as the World Health Organization has declared that the pandemic is over, or restrictions impacting travel to South America are lifted. At that point, all bookings made under these terms and conditions would be replaced by our original terms & conditions.
Our provisional terms apply to services provided by Kuoda Travel. The terms and conditions of our partners and providers and how they are applied remain at the discretion of said partners and providers (for example, trains, flights, cruises, Skylodge, etc.).
In order to give our guests increased comfort and peace of mind, Kuoda Travel will offer the following revised terms and conditions on all of our services reserved during 2020:
Any booking set to start before December 31, 2020 may be postponed with 30 days of anticipation to a date during the year of 2021 (ending before December 10, 2021) and carry forward 100% of the booking’s value to the future booking. There may be a small fee due to outside providers, which will be kept as low as possible.
Any booking set to start before December 31, 2020 may be canceled with 30 days of anticipation with no cancellation fee imposed by Kuoda Travel. There will be cancellation fees due to outside partners and providers, which will be kept as low as possible.
Confirmed Bookings Travelling During 2020
In order to accommodate this recognized global event and the resulting varying worldwide travel restrictions, we have amended our standard terms to allow guests to postpone travel up to a year after the original travel date and carry forward 100% of the booking’s value to the future booking. Should a guest elect to cancel the booking, our standard cancellation policy will apply.
We are communicating with all affected guests to advise them on government restrictions on travel.
Thinking About Cancelling Your Existing Confirmed Booking?
Electing to cancel a booking based on the current level of uncertainty is understandable, however our advice to guests is not to do so. Most travel operators across South America are electing to impose their normal terms and conditions in this event, which may result in any deposits or monies paid being unrecoverable. At this time, postponement remains the best outcome to ensure monies paid are retained future use.
Should you postpone now, and then elect to cancel later, Kuoda Travel will assess the cancellation restrictions against the original dates and revised dates of all services owned or operated by Kuoda Travel. The stricter of the two will apply. The cancellation terms and conditions of our partner properties and how they are applied remain at those partners’ sole discretion. Should you be unsure how this applies to your booking please speak with your travel designer.
As flexible as Kuoda Travel is being in relation to future travel, travel insurance is still essential for those traveling after the pandemic restrictions lift. You will want to be sure to look for policies that allow for “Cancel for Any Reason”. Click HERE for more information about what to look for when purchasing travel insurance.